Refund policy

At Vanamati, every product — our raw honey, A2 ghee and cold-pressed oils — is a natural, perishable food item. For food safety and hygiene reasons, we are unable to accept returns or offer refunds once an order has been delivered, except where the product reaches you damaged or defective.

Damaged or defective orders

We pack every order with great care, but if your order arrives damaged, leaking or defective, we will gladly replace it or issue a full refund. To raise a claim:

• Contact us within 48 hours of delivery.
• Share your order number along with clear photos or a short video of the damaged product and its packaging (including the outer box).
• Please keep the product and packaging intact until your claim is resolved.

Once verified, we will arrange a replacement or refund at no extra cost to you.

What we cannot accept

• Opened, used or partially consumed products (unless the issue is a verified manufacturing or transit defect).
• Products returned without their original packaging and seal.
• Claims raised more than 48 hours after delivery.
• Issues arising from storage after delivery — for example, raw honey crystallising, which is completely natural and not a defect.

Refunds

Where a refund is approved, it will be processed to your original payment method within 5–7 business days. Depending on your bank or payment provider, it may take a few additional days to reflect in your account.

Cancellations

Orders can be cancelled for a full refund any time before they are dispatched. Once an order has shipped, it can no longer be cancelled. To cancel, please contact us as soon as possible with your order number.

Need help?

For any return, damage or refund query, reach our team at support@vanamati.com or call +91 9019252763. We’re here to make it right.